Offline Issues

Understanding why your doorbell camera goes offline and how to restore the connection.

Reasons for Doorbell Camera being offline

Being offline means the device is disconnected. There are several possible reasons:

1. The device runs out of power

Is there any light on the doorbell when you ring the bell? If no, this means no power, and you need to charge it first.

2. Wi-Fi is weak

The device may have disconnected from Wi-Fi. Please improve Wi-Fi signal and reconnect.

3. Wi-Fi is unstable

When Wi-Fi is not stable, it is likely to go offline or delay often. You can try:

• Restarting the router
• Reconnecting the Wi-Fi

It is very important that the device gets good Wi-Fi, as it is outside of the house.

Restoring the connection when the Doorbell Camera is offline

Follow these steps to restore your doorbell camera's connection:

Step 1: Check power

Make sure your device still has power. If there is no power, please charge it first.

Step 2: Try ringing the doorbell

Ring the doorbell and see if it will get back online.

Step 3: Reset the batteries

Remove the batteries, and put them back in to see if the device will get back online.

Step 4: Factory reset

If it still doesn't work, please reset the device and add it again in the app:

1. Press and hold the front doorbell button (the one used to ring the bell) for around 8 seconds
2. You will hear "entering pairing mode"
3. Tap the "+" icon on the device page to add the device again

LED Indicator Meanings

Understanding what the LED lights mean:

Light Pattern

Meaning

Flashing blue

The device is recording

Flashing red

The device has disconnected from Wi-Fi or is waiting to reconnect

Flashing blue and red

The battery is low