Wi-Fi Signal Issues

Poor Wi-Fi signal can cause your doorbell camera to go offline or experience delays. Here's how to improve it.

Why is my Wi-Fi signal poor?

Your device may be too far away from your wireless router, or there may be obstructions in between that reduce signal strength.

Solutions

1. Reposition your router

   • Move your router closer to where the doorbell is installed
   • Avoid placing the router near metal objects or appliances that can interfere with the signal

2. Get a signal extender

   • Consider getting a Wi-Fi signal extender/repeater for your wireless router
   • Place the extender between your router and the doorbell camera

3. Remove obstructions

   • Thick walls, metal doors, and large appliances can block Wi-Fi signals
   • Try to minimize obstacles between the router and the doorbell

How do I reconnect the Doorbell Camera to my Wi-Fi?

When your device loses its connection, it will attempt to automatically reconnect to your Wi-Fi. However, if it doesn't, please follow these steps:

Step 1: Manual reconnection

If your device is offline, you can manually reconnect it to your Wi-Fi via its settings in the app.

Step 2: Ensure stable Wi-Fi

You might need to relocate your router to strengthen the signal. Unstable Wi-Fi can often lead to connection drops or delays.

Step 3: Consider a Wi-Fi extender

Maintaining a robust Wi-Fi signal is particularly crucial as the device is located outdoors. Consider integrating a Wi-Fi extender into your network setup to boost the signal strength.

Optimal placement tips

• Keep the doorbell within 33ft (10 meters) of your router
• The fewer walls between the router and doorbell, the better
• Metal and concrete are especially problematic for Wi-Fi signals